Get support

Need a hand? This page shows you the fastest way to reach the Santiago team, where to find the logs that help us diagnose your issue, and how to claim a free subscription if you’re switching from another anti-detect browser.

Contact the team

The quickest way to get help is our Telegram channel. Send a short message describing what you were doing and what went wrong.

Channel	Link	Best for
Telegram	t.me/santiago_browser	Questions, bug reports, account help, the switch offer
Marketing site	santiago-browser.com	Plans, downloads, general info
Documentation	docs.santiago-browser.com	Guides, troubleshooting, automation reference

Help us help you faster

When you reach out, include:

• Your operating system (macOS, Windows, or Linux)
• The app version (find it in the app’s settings or update banner)
• A clear description of the steps that led to the problem
• A screenshot of any error message
• Your logs, if the team asks for them (see below)

Before you write: quick self-checks

Many issues have a fast fix you can try yourself first:

• Check the Common errors page for known messages and solutions.
• Browse the FAQ for answers to frequent questions.
• Make sure your app is up to date — see Updates & settings.
• If a profile won’t launch, confirm your subscription is active on the License states page.

Find your logs

If the team asks for logs to diagnose a problem, you can grab them straight from the app. Open the Logs folder from within Santiago, then attach the relevant file to your Telegram message.

What logs are for

Logs record what the app did around the time of an error, which lets the team pinpoint the cause without guessing. They don’t contain your passwords.

Check before you share

Logs can include details like profile names, proxy addresses, or website URLs you visited. Take a quick look and remove anything you’d rather keep private before sending a file.

Switching from another anti-detect browser?

If you’re currently paying for a competing anti-detect browser, you can get a free Santiago subscription that matches the remaining time on your existing license. Reach out on Telegram to claim it — the team will walk you through the details.

For everything you get with a paid plan, see Plans & pricing and the Switch offer page.

Related pages

• Common errors — error messages and fixes
• FAQ — frequently asked questions
• Plans & pricing — what each plan includes
• Switch offer — details on claiming a matched subscription
• Updates & settings — keeping the app current