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Updates & settings

This page covers the app-level features that live outside your profiles: staying up to date, switching theme, finding logs when you need support, reading your license badge, and signing out.

Santiago checks for new versions on its own. You don’t need to download anything from the website to upgrade — the app pulls updates straight from the official update channel.

  • The app checks for a newer version periodically (roughly every half hour) while it’s running.
  • When a new version is found, an update banner appears in the bottom-left corner of the window.
  • Updates download in the background, so you can keep working with your profiles while it happens.

The banner walks you through the update step by step. It changes as the update progresses:

Banner stateWhat you seeWhat to do
Update availableA new version is ready to downloadClick Download to start, or postpone (see below)
DownloadingA progress indicator while the update transfersNothing — keep working, it runs in the background
DownloadedThe update is ready to installClick Install to restart and apply it
ErrorThe download didn’t finishCheck your connection and try again later
  1. When the banner shows Update available, click Download.
  2. Wait for the download to finish — the banner shows progress.
  3. When it shows Downloaded, click Install. The app restarts to apply the new version.

Not a good time to restart? You can postpone the update. The banner is hidden for that version for 24 hours, then it reminds you again. Your profiles and sessions are never touched by postponing — it only delays the install.

Santiago supports both a light and a dark appearance. Use the theme toggle in the app header (the sun/moon icon) to switch between them whenever you like. Your choice is remembered the next time you open the app, so you only set it once.

If something isn’t working and you reach out to support, they may ask for your logs. The app can open the folder where Santiago stores its log files so you can attach them to a support message.

  1. In the app header, click the logs icon (the document icon, next to the theme toggle and Sign out).
  2. Your file manager opens at the folder where Santiago keeps its logs.
  3. Attach the relevant log files when you contact support.

For common problems you can often fix yourself before contacting support, see Common errors and the FAQ.

The app header shows a license badge that tells you, at a glance, the state of your subscription. It shows your current plan and how much time is left, and its color changes as renewal gets closer.

BadgeMeaning
{plan} · {N}d left, grayMore than 7 days remaining
{plan} · {N}d left, blue7 days or fewer remaining
{plan} · {N}d left, orange2 days or fewer remaining
{plan} · {N}d left, red1 day or fewer remaining
{plan} · Expired, solid redYour subscription has lapsed
No plan, solid redYou haven’t chosen a plan yet

Click the badge to open your account page on the website, where you can pick a plan, renew, or upgrade.

What changes when a plan expires or is missing

Section titled “What changes when a plan expires or is missing”

Santiago never deletes your work when a subscription lapses. You keep full read access — but the actions that consume your plan are paused until you have an active subscription.

What you can doActive planExpired / No plan
View and list profilesYesYes
Edit a profileYesYes
Delete a profileYesYes
Export cookiesYesYes
Launch a profileYesNo
Create a profileYesNo
Import cookiesYesNo
Generate a fingerprintYesNo

When you’re out of subscription, the Launch and New Profile buttons are disabled with an explanation, and a prompt invites you to choose a plan or renew. To learn more about each state and what to do, see License states. To compare what each plan includes, see Plans, and to renew or move up a tier, see Subscribe & upgrade.

Signing out disconnects the app from your account. Your profiles, fingerprints, and saved sessions stay safe on your account — signing out doesn’t delete anything.

After you sign out, you’ll see the login screen and can sign back in with your email and password. There’s no registration inside the app: to create an account, use the Register on our website link, which opens the sign-up page in your browser.

  • Supported platforms — macOS, Windows, and Linux details.
  • License states — what each subscription state means.
  • Plans — what’s included in Starter, Pro, and Agency.
  • Support — how to reach the team and what to include.