License states

Santiago is paid-only: there is no free trial, so your account moves through three license states — No plan, Active, and Expired. This page explains what each state means, which actions stay available, and how to read the license badge in the app header.

The three states

No plan

You registered but have never paid. Your account has no subscription yet, so creating and launching profiles is blocked. On first launch the app shows a Choose a plan popup that links to plan selection.

This is the state you start in right after signing up. To leave it, pick a plan — see Plans & pricing and Subscribe & upgrade.

Active

You have a paid subscription that has not expired. Everything works: you can create, launch, and manage profiles up to your plan’s profile limit, import cookies, and generate fingerprints.

Expired

You had a subscription, but it ran out. Your profiles and their data are never deleted — but actions that require an active plan are blocked until you renew. On first launch after expiry the app shows a Subscription expired popup that links to payment.

Nothing is lost when a plan expires

All your profiles, cookies, proxies, and fingerprints stay exactly as they were. Renewing immediately restores full access — see Subscribe & upgrade.

What each state blocks

A handful of read-only and housekeeping actions always work, no matter your license state. Actions that consume your plan — launching browsers, creating profiles, importing cookies, and generating fingerprints — require an Active plan.

Action	No plan	Active	Expired
List / view profiles	Yes	Yes	Yes
Edit profile	Yes	Yes	Yes
Delete profile	Yes	Yes	Yes
Export cookies	Yes	Yes	Yes
Launch profile	No	Yes	No
Create profile	No	Yes	No
Import cookies	No	Yes	No
Generate fingerprint	No	Yes	No

In the app, blocked actions are not hidden — the Launch and New profile buttons stay visible but are disabled, with a tooltip explaining that you need an active plan. You can still open, edit, delete, and export your profiles freely.

Note

Exporting cookies always works, so you can back up your sessions even on an expired or unpaid account. Importing cookies into a profile requires an active plan. See Cookies.

Reaching your concurrent-session limit

Each plan allows a fixed number of profiles and the same number of simultaneously running browser sessions:

Plan	Profiles & concurrent sessions
Starter	3
Pro	40
Agency	300 (shared across the team)

Two separate limits apply:

• Profile count — once you have as many profiles as your plan allows, the New profile button is replaced by an Upgrade plan button. A usage bar under the profile counter shows how full your plan is (green → orange → red as you approach the limit). Downgrading never deletes profiles; you simply cannot create new ones until your total drops below the limit.
• Concurrent sessions — you can have many profiles, but only as many running at once as your plan allows. When you already have the maximum number of profiles running and try to launch one more, the launch is refused with a concurrent-limit message. Stop a running profile to free a slot, then launch the one you need.

Agency teams share one pool

On an Agency plan the 300 concurrent slots are shared across the whole team. If teammates already have many profiles running, you may hit the limit even though your own list looks quiet. See Team overview.

The license badge in the app header

A badge in the app header always shows your current license at a glance. It displays your plan tier and the days remaining, and changes color as expiry approaches. Click it to open your account page in the browser.

Badge	Meaning
Gray — {tier} · {N}d left	Active, more than 7 days remaining
Blue — {tier} · {N}d left	Active, 7 days or fewer remaining
Orange — {tier} · {N}d left	Active, 2 days or fewer remaining
Red — {tier} · {N}d left	Active, 1 day or fewer remaining
Solid red — Expired	Subscription has expired
Solid red — No plan	Never subscribed

When you are within 2 days of expiry, the app also shows a banner with a Renew now link so you do not miss the deadline. This banner appears only when you have a subscription approaching its end — it never shows for the No plan state, since there is no expiry date to count down.

What to do in each state

• No plan → choose a plan to unlock the app. See Plans & pricing and Subscribe & upgrade.
• Active, expiring soon → renew before the badge turns red so your automation never pauses. See Subscribe & upgrade.
• Expired → renew to restore launching, creating, importing, and fingerprint generation. Your data is untouched.
• Switching from another anti-detect browser? You may qualify for a free subscription matching your remaining license — see Switch offer.

Still stuck or seeing an unexpected state? Check Common errors or contact Support.